shipping

All in-stock orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

As part of our sustainability efforts, we proudly partner with Sendle for all of our shipping needs. Sendle is a registered B-Corp and a climate-neutral certified company that offers 100% carbon neutral shipping.

Orders over $50: Complimentary shipping within the continental USA.

Flat rate shipping for orders $49 and under: We offer $10 flat rate shipping. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at thephoenixcandles@gmail.com with your name and order number, and we will look into it for you.

If you have any further questions, please don't hesitate to contact us at thephoenixcandles@gmail.com.